Transforming Customer Service: AI Chatbots and Beyond

What is a request?

Whenever you hit the OK, Send, Translate, Outline, Summarise, Takeaway and Implement Feedback, it’s a request.  Copy is not a request.

However, if the request is not replied to for any reason, it will not be subtracted from your remaining requests.

API Key instructions

Create an openAI account and get an API.

1. Go to https://platform.openai.com/ 
2. Create an account
3. Click your profile icon at the top-right corner of the page and select “View API Keys”
4. Click “Create New Secret Key” to generate a new API key
5. Copy the API key and paste it into the field API Key in your signup form

If you have signed up for an application requiring no API Key, you can still send us your openAI API Key to remove the request restriction. 

Here is how:

1. Follow the instructions above and get the openAI API Key
2. In your app, click Support
3. Click “New Ticket” 
4. In the Subject, write “My API Key”
5. Paste your API Key in the Description area (make sure you paste the API Key that starts with sk- up to the last letter)
6. Choose the category “API Key”
7. Click Submit

Important: Please note that you can only view your API Key once on the openAI site. So if you missed copying it, you must create a new one.

Available requests

If your plan has a limited number of requests, then, there is a counter for them in the top left of your screen, where the control panel is. 

You can click on the Add button and buy more requests anytime. These added requests will last until you reach the end of your plan’s period. At the end of this period (a month or a year after your subscription), the requests start again, counting down from your plan’s total requests. For more requests, you can always upgrade to a higher plan (in your account – subscriptions) or contact us if there is no higher plan but you are looking for more requests.

Tools

The tools are divided into categories. There is a star icon next to each tool. Click the button to include it on the favourites list.

Support

If you require support, click the button support and open a ticket.

Feedback

We always appreciate your feedback. Please tell us what you like, what you don’t like and why. 

AI Experts

Your requests are answered by looking through the knowledge and experience of an expert. Choose the appropriate one for your request. You may check multiple ones if you think combined wisdom might be better.

Provide feedback on the result

Check the box to get feedback on the answer to your request. Then you may click the button Implement Feedback to get better results.

Fields

There are mandatory fields marked with an asterisk and non-mandatory ones. There are samples of the possible inputs (placeholders) but feel free to test your ideas. 

In the Location field, you can place a country, a city, a continent or any combination of those. However, it is not sure that the results are necessarily restricted to this area, especially for small areas. When you localise the results, there is always a checkmark “Include results from the global market”. By checking this box, you get Global results in a separate section of your results.

Teamwork

Check the square to get the opinions of all roles on your results.

Results

Here is where you get your answers. Please be patient. The results come as fast as the AI machine provides them.

Outline, Summarise, Takeaway, Implement Feedback buttons

These buttons are pretty much self-explanatory. You get your answer outlined and summarised, you get the idea to be remembered (takeaway), or you get the provided feedback implemented in a new result.

Translate

When you click the Translate button, a popup window asks for the language you want the answer to be translated. Then, the screen splits and the translation is provided next to the original text.

Copy

Next to translate is the Copy button. Click this to copy into your clipboard the results area content.

Chat area – Send

Next to the results, there is a space where you can place a second request based on the results you got. Some tools do not currently support chat functions.

Chat examples: “Elaborate on #2”, “Write 5 more ideas”, “Rewrite the first paragraph”.

There is an x button next to your requests. Clicking this, you delete your request so the subsequent request will not consider it, or the translation will not exceed the word limit.

Enterprise plan

Contact us for an application customized version for your business. Extra features include:

• Draw data from business data
• Team members
• Create projects
• Save results

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Limitations – Disclaimer

• The answers provided are currently limited to ~3000 words. However, this limit will change in the near future.
• Our AI-powered applications only provide information for general informational purposes. We make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the tools or the information, products, services, or related graphics contained on the tools for any purpose. Therefore, any reliance you place on such information is strictly at your own risk.
• By utilising these applications, you can link to websites that are not under our control. We have no control over the availability, nature, or content of these sites. 
• The inclusion of links does not necessarily constitute a recommendation or an endorsement of the content they contain.
• In no event shall we be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of or in connection with the use of these tools.
• Every effort is made to maintain the applications’ proper operation. However, we will not be held liable for temporarily unavailable tools due to issues beyond our control.