In this article, we will explore the impact of AI chatbots on customer service and discuss other cutting-edge technologies shaping this industry’s future.Introduction to AI ChatbotsAI chatbots are software programs that use artificial intelligence (AI) and natural language processing (NLP) to simulate human-like conversations with users. These chatbots can understand and respond to text or voice inputs from customers, providing instant and personalized assistance.

Read the full article at: